Question 1
Can I connect multiple scanner accounts to the same scanner?
Answer:
Currently, the system supports integrations with different scanners like 3Shape, iTero, Medit, Shining 3D, DS Core, etc., with more scanners coming soon.
You can connect multiple scanner accounts to the system and seamlessly retrieve scans from all connected accounts in one place.
Question 2
What information will be received along with the scan files?
Answer:
The system periodically retrieves the latest scans from your connected scanner accounts. Along with the scans, you will receive key details such as patient name, patient ID, doctor’s name, case instructions, and all additional files.
Please note that this information depends on what the doctor provides from their side. Only the details shared by the doctor will be retrieved and displayed in the system.
Question 3
What are the Draft Cases?
Answer:
When the Smile Genius system retrieves the case from the scanner portal, if the critical information like 'Required Service' or 'Dentist Name' is missing, then the case is created as a draft. The lab user can fill in the missing details, which will automatically move the case to the received status.
Please note that when you update the case status on Smile Genius or post a comment on the case, it will be updated on the scanner portal as well. Provided this functionality is allowed by the respective scanner portal.
Question 4
Introduction to Case Statuses
Answer:
Each case that is received from the scanner portal will either be created as a Draft (if critical information is missing) or as a Received Status.
When the lab is done with the case evaluation, they should move the case to Accepted. Otherwise, if they have any questions for the dentist, they can put a comment and move the case to On Hold.
In both scenarios, the respective case on the scanner portal will be updated as well, and the scanner portal will trigger the appropriate email to the dentist.
Question 5
How to download case files?
Answer:
In the Smile Genius lab portal, users can download all the case files for maintaining internal records.
On each of the case details page (not draft cases), the lab user will see the Attachment files / Scans Section. They can expand the section by clicking it and then download the files as required.
The user can download all files or a selected file type (PLY, STL, or OBJ, etc.) from this section.