Question 1
Can I connect multiple scanner accounts for the same scanner?
Answer:
Currently, the system supports integrations with 3Shape and Medit, with support for iTero, Shining 3D, and additional scanners coming soon.
You can connect multiple scanner accounts to the system and seamlessly retrieve scans from all connected accounts in one place.
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Question 2
What information will be received along with the scan files?
Answer:
The system periodically retrieves the latest scans from your connected scanner accounts. Along with the scans, you will receive key details such as patient name, patient ID, doctor’s name, and case instructions.
Please note that this information depends on what the doctor provides from their side. Only the details shared by the doctor will be retrieved and displayed in the system.
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Question 3
How to create a case?
Answer:
You can create cases for clinics and doctors, and you will need to update the case status as it progresses and mark it as shipped to close it from the lab side.
Please note that when you update the case status on Smile Genius or post comment on the case, it will be updated on the scanner portal as well. Provided, this functionality is allowed by the respective scanner portal.
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Question 4
How to update services?
Answer:
You can update your services anytime from the settings tab. Just go to the settings and look for the Services Tab. There you will see all the services that you have enabled for your lab. You can add or remove services from the Edit (Pencil) icon.