This article provides detailed guidance for clinic users and dentists on how to request and submit a remake order for an appliance. It explains when a remake can be ordered, how to initiate the remake request, how the remake order is created, and how remake orders are tracked within the system.
Overview
A remake allows clinics and dentists to request a new version of an appliance that has already been produced and shipped by the lab. In Smile Genius, a remake is initiated from an existing case and is then submitted to the lab as a new order, while maintaining a clear link to the original case for traceability.
Remake orders:
Can be placed only after shipment or receipt
Are treated as new orders by the lab
Can be fully edited before submission
Are visually distinguished from regular orders
Remain linked to the original case
When Can a Remake Be Ordered?
A clinic user or dentist can order a remake only when one of the following conditions is met:
The lab has marked the appliance as shipped, or
The clinic has marked the appliance as received
If neither condition is met, the remake option will not be available.
Accessing the Remake Option
Log in to the Smile Genius Platform.
Navigate to the Cases tab.
Open the relevant case details page.
Click the three-dots (⋮) menu located at the top-right corner of the screen.
Select Remake from the menu.
Step-by-Step: Requesting a Remake
Step 1 - Select Services for Remake
After clicking Remake, a selection screen will appear showing the list of services that were originally ordered in the case.
Select the service(s) that require a remake.
At least one service must be selected.
Multiple services can be selected if required.
Important: Remakes are always initiated at the service level, but submitted as a single remake order.
Step 2 - Select the Reason for Remake
Choose a reason for remake from the predefined dropdown list.
If the predefined options do not apply, select Other.
When Other is selected, enter a custom reason explaining the remake request.
Clear and accurate reasons help the lab process the remake efficiently.
Step 3 - Upload Supporting Files (Optional)
Upload any relevant files to support the remake request, such as:
Intraoral scans
Photos of the appliance
Adjustment notes or measurements
Any additional documentation
Uploading supporting files is optional but recommended when visual clarification is required.
Step 4 - Submit the Remake Request
Review the selected services, reason, and uploaded files.
Click Submit to proceed.
Once submitted:
The system will redirect you to the Create Order screen.
The remake workflow continues as a new order submission.
Creating the Remake Order
After submitting the remake request, the user is navigated to the Create Order flow.
Key Points About Remake Orders
The remake is treated as a new order by the lab.
All order details can be edited or updated, including:
Services and specifications
Prescription responses
Case instructions
Scan files
Delivery dates
Clinics and dentists are free to adjust any information based on the remake requirements.
Once all required details are completed:
Submit the remake order to the lab.
What Happens After Submitting a Remake Order?
After submission:
The lab receives a new order notification.
The remake order appears in the Cases tab.
The remake order is clearly identified with a Remake icon, distinguishing it from regular orders.
Navigating Between Original and Remake Orders
To maintain traceability between related cases:
On the remake order details page, an Original Case ID chip is displayed in the top-right corner.
Clicking this chip navigates directly to the original order.
Likewise, the original order page provides navigation back to the related remake order.
This two-way linking ensures full visibility of order history and context.
Best Practices for Clinics & Dentists
Verify that the order has been shipped or received before initiating a remake.
Select the correct service(s) carefully to avoid unnecessary remakes.
Provide clear and detailed remake reasons.
Upload supporting files whenever possible.
Review and update all remake order details before submission.
Common Scenarios
Scenario 1 - Single Appliance Remake
Select one service from the original order.
Provide the remake reason.
Submit and complete the remake order.
Scenario 2 - Multiple Services Remake
Select multiple services.
Submit one remake request.
Complete a single remake order covering all selected services.
Scenario 3 - Specification Changes Required
Update materials, tooth shape, or prescription details during remake order creation.
FAQs
Q1. Can I edit a remake after submitting it to the lab?
Editing rules follow standard order editing policies and depend on lab approval status.
Q2. Does a remake replace the original order?
No. The original order remains unchanged. The remake is submitted as a new order linked to the original.
Q3. Can I create multiple remakes for the same original order?
Yes, you can create multiple remakes.
Key Takeaways
Remakes can be ordered only after shipment or receipt.
The Remake option is accessed from the three-dots menu.
At least one service must be selected for remake.
Remake orders are treated as new orders but remain linked to the original case.
Clear reasons and updated details ensure faster turnaround.
This remake workflow ensures transparency, flexibility, and continuity between clinics, dentists, and labs.